A live chat is one of the methods of communication provided by some website hosting suppliers as a part of their support service. Determined by the provider, the chat is used for pre-sales, billing and/or tech support. This way of communication is quicker in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand something as compared to a phone call with a representative. In addition, when the issue that you experience requires some time to be examined and taken care of, you can do something different at the same time instead of just waiting, like you would have to do when you call. You can also take advantage of a live chat support service for free provided that you have Internet access even when your website hosting provider is situated in another country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

As we believe that a number of issues are usually resolved when you talk with a live person, we supply a live chat service for all our potential and existing clients. Our chat is available every single day and our customer care agents can assist you with a number of questions and troubles. If you are not our client yet, you're able to learn more about our cloud hosting packages and the web hosting platform in general to make sure that your sites will run efficiently on our servers. In case you already have an account and you've got some questions or you have any issues with any of our services, you will be able to get in touch with us through our live chat and we will supply you with the necessary details or assist you to troubleshoot the issue. You will need to open a support ticket for certain issues which require longer time or the help of a system administrator, still for a number of basic issues you can get help right away.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is online every single day, even on holidays and weekends. It is one of the best ways to learn more about our Linux semi-dedicated hosting in case you do not have an account yet or to get some problem resolved if you're a customer and our customer support representatives will assist you right away no matter what time of the day you join our chat. In case you are unsure which package is better for your web sites, if you need advice whether you need a certain upgrade and how to order it or in case you experience troubles setting up an email account on your PC, you will be able to contact us and we will supply you with the needed details without delay. The live chat is available even after our telephone lines are off for the day, therefore if you have an account here, you can rest assured that you'll always find prompt help with any kind of question or trouble that shows up.