If you are a website owner, a problem could always occur and it doesn’t automatically need to be related to the hosting service. For example, something may go wrong when you bring an Internet app up to date or some vital content can be edited or erased incidentally. Regardless of what the nature of the problem is, you will have to contact the respective customer support team and request them to restore a backup or to assist you in fixing the problem that you are experiencing. How quickly they’ll do it will determine the amount of time that your websites will be unreachable. For given websites like community websites or e-shops, a continuous unavailability often means lost visitors and money. Because of this, it is rather important to use the services of a web hosting company that offers not only a good client care service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting for hours, or even all day, to get a reply to a helpdesk ticket or an e-mail. No matter when you get in touch with us, we will assist you within sixty minutes max with any sales or technical queries that you might have. In fact, our actual reply time scarcely ever exceeds twenty-thirty minutes. Since we are at your service 24x7x365, you will always receive help in a timely fashion and we know exactly how crucial that is in the online world. As soon as you contact us, we will answer your inquiries. In case you confront any technical obstacle, we will tackle it instead of you, or we will give you all the needed information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client service team representatives are available all the time and they’ll respond to any trouble ticket that you open through your web hosting Control Panel within less than 1 hour. The response time is guaranteed no matter if you have a generic inquiry in regard to your semi-dedicated server or you encounter a certain predicament and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we will be there to assist you, as we’re available 24-7 to address any general, billing or technical issue. In case you get in touch with us about anything that’s within our capacity, we will sort it out before we reply to you, which implies that you won’t have to wait for hours or even days while the problem lingers. If there is something that you have to do on your end, we will provide you with the required info – what possible solutions to try out, what steps to take, etc.