Though this isn't the most importantaspect to identify a reliable cloud hosting company from a bad one and a reseller from an actual provider, having the option to call and communicate with a live person is an indicator that you are not using the services of a one-person firm and that you will be able to get in touch with someone if you need help. The phone support for website hosting services may vary from common to expert, thus the issues which can be resolved through a call vary based on the company. Generally, these issues are more basic and feature billing or 1st level tech issues as more difficult issues usually require a support ticket where both you and the administrators can track what is going on with a particular situation. However, having the option to phone call your service provider will save you lots of time and efforts for the countless small things that may eventually appear at the time you manage your website hosting account.

Phone Support in Cloud Hosting

We know that being able to speak with a live representative is very important, that's why we have 3 support lines worldwide (USA, UK and Australia) and you'll be able to get in touch with us on the phone for 14 hours every day. If you consider obtaining one of our Linux cloud hosting, for example, you'll be able to call us and find more about our solutions before you order to ensure that we meet all the system requirements for your web sites. Following your purchase, you can contact us about all the sales or billing issues you may have, or receive any general or basic technical information you need. We've tried to find the optimal balance between phone and ticket support, so for solely technical matters you'll have to use the ticketing system, which will help you monitor the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hours daily as a part of the support services for each semi-dedicated server package that we supply. Due to the fact that some issues are more difficult and time-consuming, you will need to open a ticket in case you experience such an issue, but for all of the general, billing or small-scale technical issues you can always phone us and we'll assist you right away in order to save you the time you will have to spend on opening a support ticket. Even if you do not have an account yet, you're able to find out if you can host your websites on our high-tech cloud platform or you can get any other general info about our semi-dedicated services. We have local phone numbers in the USA, the UK and Australia as well as a worldwide number, which means that you are able to call the one which is nearer to your location.