Being able to get in touch with your cloud hosting company if you have any questions or experience any difficulties is important and how quickly they'll reply and take action is often essential, in particular when your web site is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are, in addition one way to recognize actual providers from resellers. The second usually reply only to emails or support tickets and you'll have to wait for a whole day or longer so as to get a response. If the trouble calls for a couple of replies, you will end up losing a few days to have a problem resolved. With a legitimate and reputable website hosting supplier, you should be in a position to connect with the support team at any time and get a quick response no matter what the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of getting assistance without delay, so our cloud hosting services come with 24/7 tech support as well as several ways of communication. If you do not have an account yet, you can easily phone us or use our live chat and consult with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up getting a service that you can't use. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it requires additional investigation. Unlike the vast majority of suppliers on the market, we answer to all the tickets within an hour, so you won't have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we supply feature 24/7 customer and technical support, so whatever the problem you experience, you can contact us and we will assist you quickly. The guaranteed reply time for every e-mail message or trouble ticket that you open through your Hepsia hosting Control Panel is just one hour; usually the response time hardly ever is more than 20 min. Furthermore, we offer telephone support with multiple local numbers globally and a live chat, so that you'll be able to contact us and get more info about our solutions even if you do not have an account yet. We're able to help you with any question or a problem you may have - payment methods, package features, e-mail setup, hosting account settings, etc. If you use our services, you will not ever experience a situation where you need to wait for a couple of days to get an issue solved like you may have to do with various other suppliers.

24/7 Customer Support in Dedicated Web Hosting

If you obtain a dedicated server through us, you'll be able to contact us anytime using a number of channels and the max time that you will have to wait for an answer is approximately one hour, so you can forget about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it's a weekend or a holiday and we will help you with anything relevant to the apps which are pre-installed on the server. To contact us about a tech issue, you can open a ticket through the Help section of your billing Control Panel or you could send us an email. If you have any basic questions or you'd like to know more about our web hosting solutions before you order, you can employ our live chat or you could call one of the local phone numbers that we have in several countries worldwide. When you'd like to receive support for third-party software that you can't install or operate effectively, you are able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.