A 99.9% Server Uptime
The principal benefit of establishing your own cloud hosting platform is that you do not have to be worried about compatibility – you set up a particular set of software applications in such a way as to work with a particular set of hardware components. The final outcome is something far more solid and dependable, because there are less potential chances of failure. We’ve built our cloud hosting platform using tried and trusted hardware parts plus a seriously tweaked version of SELinux in order to set up a fully secure and safe home for your web sites.
That’s the reason why, with all our Linux cloud hosting packages we offer a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
When you set up your very own cloud hosting system, it is important to also set up your own network infrastructure. That’s why we set up a custom internal network in all our data centers. Based on enterprise–grade Juniper switches and routers, our internal network allows for astonishingly fast data transfer rates and is fully redundant.
As a result, you can enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, regardless of which hosting plan you’ve selected.
A 30–Day Money–Back Guarantee
Like with every other service, when it’s your hard–earned money at stake, you can’t feel really safe. Because of this, with all our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you do not feel pleased with our hosting service or in case you wish to get a bit more powerful hosting solution, such as a Linux VPS hosting or a Linux dedicated web hosting – you’ll get your money back in full, with no concealed fees or return taxes.
24/7 Technical Support
If you manage a web hosting firm, your support engineers are very important. This is why we have attentively handpicked a very professional team of customer service technicians, each with lots of years of training behind his back. With their help, we offer 24x7 support with each of our web hosting plans.
And not only that, we offer a 1–hour response time guarantee. All customer service inquiries are responded to within 1 hour and our average support ticket response time is below 20 minutes!