Technical Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a 1–hour response warranty for every ticket or e–mail that you submit to the client service staff. We will swiftly reply to all standard queries and forward the matter to our server admins if further assistance is needed. If you order our Admin Services package, we will perform any of the included server administration tasks at a time that has been discussed with you earlier.
A Top–Quality Client Care Service
- We will be at your disposal round–the–clock to respond to any enquiries that you may have with regard to our Web Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. In case you also require assistance handling server management procedures, have a glance at our Admin Services package, which includes data backup disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services.
An Easy–to–Navigate Help Section
We have equipped our Web Control Panel with an in–depth knowledge base, which includes extensive explanations of all its features and functionalities. What’s more, we have filmed exhaustive video tutorials that will further show you how to carry out a given operation or troubleshoot a commonly experienced issue. All the instructional articles and the tutorial videos are easily reachable from every Web Control Panel section through the Videos and Help buttons situated in the top right corner.