Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Web Control Panel you’ll find a detailed Help section featuring heaps of help articles and frequently asked questions. They are contributed by our support team of seasoned techs. Just fill in your question and our intelligent platform will provide you with the most appropriate answer.

  • Top quality support service

  • How–To Video Clips

  • For those who’d like to discover how to tackle a typically experienced issue by watching an educational video, we’ve added a collection of video tutorials to our Web Control Panel. All the how–to videos are very short and easy to grasp. They offer you step–by–step presentations of different site administration activities.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • We back up all our semi–dedicated servers with a 24–7 technical support service and a 60–minute ticket response guarantee. Our experienced technicians will be at your disposal 24x7 to answer your queries and to deal with any problem that you could run into. Just submit a tech support request from the Help section and we’ll respond to you momentarily.