1 hour ticket response
We are committed to providing a quick and proper reply to each support ticket submitted by a user. Our competent support staff members will examine your request and will think of the most efficient option. We offer a 1–hour response time guarantee for all support tickets. As a matter of fact, our average client support ticket response time has proven to be twenty minutes.
A First–Rate Technical Support Service
Our help desk support team representatives have considerable experience in the Linux cloud hosting business and are trained enough to find a quick solution to your problem. If, however, the case at hand is not within the competency of a technician, the tech support ticket will be sent to a programmer or system administrator for additional assistance.
A User–Friendly Help Center Section
In the Web Control Panel you’ll find an easy–to–browse Help Center section where you can find quick suggestions on how to use our services. You can find the answers to your inquiries in our F.A.Q. archive, see more tips in the web hosting account management articles or check out our step–by–step video tutorials.
