There are different ways to get in touch with the web hosting company whose services you are using, but the one that you’ll always find no matter which company you opt for is a ticketing system. This is the least complicated medium of correspondence for a variety of reasons. In case no support team member is free at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will always be received. Also, you can copy and paste extensive pieces of information without needing to worry about printing mistakes, and in case a particular problem requires more time to be sorted out or a number of responses have to be exchanged, all the info will be in the same place, so each party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which goes to say that if you have to supply information or to adhere to instructions, you’ll need to use at least two different admin interfaces and this number might grow if you wish to manage a handful of domains. In addition, a lot of hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for an answer.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket whilst you are browsing through your files or configuring various settings. The ticketing system is being closely monitored 24-7-365 by our client service team members and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to receive support. In contrast with certain providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request information in relation to any billing or technical issue. Plus, you can see a number of educational articles, which will help you handle the most commonly confronted difficulties on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was designed with one goal in mind – that you should be able to manage everything related to your account in one location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have an enquiry or chance upon a difficulty, you can get in touch with our help desk support team members immediately without needing to go to some other admin console. You can browse through your files or check a variety of settings within your account while you submit a new ticket or read the response to an older one. If you’ve got a plethora of tickets and you wish to track down a given one, you can resort to the intelligent search option, which is available in the Help section. We will make sure you obtain a response in less than 1 hour regardless of the essence of your question or issue.